During your interactions with Jollyes – The Pet People, we will collect and create different types of data. The types of data we collect include:

Identity and contact information

This is your name, title, postal address, email address, telephone number and PETCLUB number/log in details.
We use this information to identify who you are and to get in touch with you.

Financial and transactional data

We collect your payment card details should you choose to pay by card as well as information about products you have purchase from Jollyes, where you purchased the product from (either a specific store or online), when you made this purchase, what you purchased and how you made your purchase. For deliveries, this will also include where we sent the products you purchased. We will keep a record of your PETCLUB points, or other benefits you might have collected as part of the transaction.

Information on how you interact with us in-store or online

We will collect information about you when you interact with us, either in-store or online. This is any feedback, reviews or surveys you choose to take part in, as well images captured by CCTV that we have in operation at any of our store locations. It is also information relating to your involvement in any accident or incident either in-store or in relation to our products or services.

Marketing data

When you interact with Jollyes online marketing, we collect information on how, when and what you have interacted with. For example, we are able to see when you open emails from Jollyes (you have the option to opt out of marketing emails from Jollyes by clicking on the link included at the bottom of all Jollyes marketing emails.

We also monitor how you interact with adverts from Jollyes while you browse the internet and third-party websites.

Location data

We may ask for your location data when you are using our website or the app. You are able to opt out of location tracking within our app.

Device data

We collect information about the device you use to access the Jollyes website and app. This information identifies your type of device, the operating system and platform it uses, internet protocol (IP) address, sign in data, browser, location, where you came to the Jollyes site from and where you go when you leave, how often you visit the site or app. This tracking is done through the use of cookies. For more information about cookies please see our Cookies Policy.

Information about your pets

This is information about your pets, which is their name, date of birth, weight, microchip number, health details and images of your pet.

Further Information

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Device Data to calculate the percentage of customers accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to amend the contract (or delay or cancel provision of the affected product or service), but we will notify you if this is the case at the time.

We use different methods to collect data from and about you:

Direct interactions.

You may give us your identity and contact information, financial data, location data, information about your pets or other information on how you interact with us by filling in forms, placing orders or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• order or request our products or services;

• subscribe to our PETCLUB;

• request information to be sent to you;

• complete a survey; or

• give us feedback or contact us.

Automated technologies or interactions.

As you interact with our website, we will automatically collect marketing data and device data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive marketing data or device data about you if you visit other websites employing our cookies. Please see our Cookies Policy for further details.

Third parties

We will receive personal data about you from third parties such as marketing data from analytics providers such as Google. Please see our Cookies Policy for further details.

We process your personal data for the purposes set out in this section.

Legal basis for using your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• where we need to perform a contract that we have or are about to enter with you.

• where it is necessary for our legitimate interest and your interests and fundamental rights do not override those interests.

Unless otherwise specified or as otherwise required by law, we generally do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us[AAGK1] .

To make our services available to you

We use your identity and contact information (including delivery/collection details), financial and transactional data and information about your pets so that we can provide you with any goods or services you are after and process any orders or refunds you may have requested.

We carry out this processing in order to perform our contract with you.

Helping improve Jollyes and administering our business

We use your identity and contract information, financial and transactional data, information on how you interact with us, device data and information about your pets to help improve the way Jollyes operates and how we provide our stores, products and services, and to get in touch with you in the most appropriate way. We will also use these categories of personal data in order to administer our IT systems, for troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.

This processing is necessary for our legitimate interests (to run and improve our business, for the provision of administration and IT services, network security, to prevent fraud, to bring or defend legal claims, and in the context of a business reorganisation or group restructuring exercise. In some cases this processing may be necessary to comply with a legal obligation.

Marketing, and personalising your experience with Jollyes – The Pet People

We use your identity and contact information, financial and transactional data, marketing data, location data, device data and information about your pets to helps us build a better picture of you, as a customer, allowing us to offer you appropriate information, products or services we think would be relevant to you and your pets.  In addition, we share PetClub and shopping data with platforms such as Google, Meta and TikTok to help personalise the marketing we send you via their sites and products. This information may be used to target other similar audiences. We do this on the basis of our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

We also use this information to provide you information about your local Jollyes stores and services.

If you ever take part in a promotion or competition with Jollyes, we will use your identity and contact information and information on how you interact with us to manage these promotions or competitions that you choose to take part in.

From time to time Jollyes might manage or invite you to take part in customer research, this can include surveys and product or service reviews. Participation in customer research is optional, and we will obtain your consent to process your personal data.

This processing is necessary for our legitimate interests (to understand how our customers use our products and services, to develop them and grow our business).

Managing our relationship with you

We will use your identity and contact information to get in touch with you about products and services that you have purchased. We may get in touch with you by phone, email, post or by responding to interactions with you on social media.

Please note that if you choose to communicate your personal data to us via third-party websites or social media, do remember that we do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, or interact with us on social media, we encourage you to read the privacy policy of each website or forum that you visit or use.

Our communications with you will either be necessary in order for us to perform our contract with you or for our legitimate interests (to ensure that you are informed of matters that are relevant to our relationship with you).

Using CCTV and footfall counters

Please note that we use CCTV in our stores and car parks and we may use images collected by these systems to identify you or your vehicle when there is an accident or incident at our premises. This is necessary for our legitimate interests (to assist our investigations into any such incident or associated legal claims).

Our stores also have footfall counters, which allow us to monitor traffic in our stores. Footfall information does not identify you, is aggregated and is not therefore personal data. We use this information for statistical analysis only.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, but otherwise in compliance with this privacy policy, where this is required or permitted by law.

Promotional information from us

You will receive communications from us or about our products and services if you subscribed to our PETCLUB, have requested such information from us and you have not opted out of receiving that information. This marketing is necessary for our legitimate interests (to grow our business).

Third-party marketing

We do not share your personal data with third parties for marketing purposes unless you have consented to this when participating in a competition, survey or in another interaction with us, and do not otherwise send third party marketing on behalf of any other business.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

How we look after your personal data

At Jollyes we understand how important it is to make sure all personal data is handled appropriately. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Transferring data outside of the UK

Some of our trusted third-party suppliers who process your data are based outside of the UK. When this is the case, your data is subject to protection. We ensure any third parties we engage with outside of the UK are based in countries that have appropriate privacy laws. We put contracts in place which mean they must protect personal data to the same standards as we expect in the UK.

Sharing your data with third parties

We share your personal data with external third parties which are service providers acting as processors based in and outside the UK, who provide services such as IT and marketing services.

We will only provide external third parties with your data for their own purposes (such as their marketing purposes) if we have your specific consent to do so (for example, if you enter a competition and tick a box agreeing that a particular third party can contact you directly).

Your personal data may be shared with law enforcement bodies if we detect fraudulent or potentially fraudulent activity on our premises or systems.

In the event that we choose to sell, transfer or merge parts of our business or our assets your personal data may be shared with affected third parties and advisers. Any new owner of our business may use your personal data in the same way as set out in this privacy policy.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Please email us at [email protected] or call us on 01992703010 if you wish to make a request.

If you have any concerns about our use of your personal information, you can contact us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk